Expatriates arriving in New York for the first time can be overwhelmed by the scale of the city and the amount going on around them, but turning to a local cabby to get a sense for the place is not a bad idea.
After all, the people who drive the streets of the Big Apple know it inside out and can help those new to town find the best places that elude tourists.
The New York Times has reported that 881 of the comments submitted to the 311 website, which was set up to take complaints, have been positive.
It is true that there were 22,000 negative issues raised in comparison, but everyone knows that people are quicker to complain than they are to give praise.
Everything from help with relationship issues to a cabby who lent a mugged woman his phone to call her mother is represented by the submissions.
The latter scenario is one you never hope to find yourself in, but it is good to know that there are people around who are kind and able to help.
Lindsay Bannon's mother, Lori, was on the phone to her daughter when the incident happened and she heard a scream.
"I hear her fall, I hear a thud, then I hear a sound of heavy breathing and running and then her phone goes dead, she told the news provider.
"A mother's worst nightmare."
After a taxi driver saw her sobbing on the curb he drove her home and handed over his phone so that Lindsay could put her mother's mind at rest.
Some of those using the 311 site wished to find out how to get gifts to the drivers that had been so helpful, with one man from Missouri hoping to pass on a St Louis Cardinals hat.
Other wished to apologise for incidents with their pets, with one woman claiming she was unaware that her pet had left a surprise on the seat until she exited the vehicle.