How To Claim

  1. To recover costs you have incurred and paid:
  2. To obtain pre-approval for hospitalisation costs, please contact our 24 hour assistance line 

Please Note:

Inpatient Claims and Claims likely to exceed $/€/£1,000

Please obtain our prior approval as soon as reasonably possible, but at least 7 days before treatment. This will enable us to pre-approve your claim so that you don’t have any nasty surprises and we can guarantee costs directly to a treating facility.

Please note that all non-emergency claims likely to exceed €1,000 are required to be pre-approved by us. This ensures that we can validate your claim, to provide maximum peace of mind, and ensure you don’t have any out-of-pocket expenses.

To conclude a claim you will need:

  • Proof of ID (passport).
  • Proof of your address (utility bill).
  • Any supporting medical reports or hospital discharge notices.
  • Invoices for any costs incurred.
  • Proof of your travel itinerary (plane tickets, travel booking confirmation, hotel booking confirmation).
  • If lost or stolen goods: A copy of the policy report.
  • If lost or stolen goods: A copy of proof of ownership and current value.
  • If goods are lost or stolen whilst in the possession of a common carrier (i.e. an airline): A copy of the Property Irregularity Report and the carrier’s admissions of liability, including the amount they paid you.

Please note that we will accept full-colour high-resolution photographs or scans of these documents in support of your claim. Please retain the original documents as these may be requested.

Claims Administrators

Expatriate Group Claims Dept,Delmon House, 36-38 Church Road, Burgess Hill, West Sussex, RH15 9AE, United Kingdom.
Open UK Office hours 09:00 – 17:00, Monday to Friday, excluding public holidays.