Call us today: +44 (0) 20 3551 6634
It used to be the case that the Foreign & Commonwealth Office (FCO) encouraged expatriates to register with them in case anything went wrong while they were abroad.
While some conscientious expats did follow this advice, take-up always remained relatively low and earlier this year the scheme was scrapped.
Instead, those living abroad and suffering problems will now have the opportunity to contact consular staff through Twitter.
The new @FCOtravel account will be manned from 9am to 6pm British time Monday to Friday with the aim of answering queries.
These may relate to anything from passport and visa issues to travel safety or problems that have arisen.
The FCO aims to have all queries submitted during working hours responded to within 30 minutes.
Any dialogue that requires personal data to be communicated will be taken offline and dealt with separately.
The move comes as many expats will be expecting family and friends to visit them for prolonged stays over the summer.
On its website, the FCO says that the new service will "ensure British people travelling overseas have a trouble-free trip".
So far a two-month trial of the Twitter advice account has proved effective and made information more accessible to the technology savvy.
The FCO states: "This project is leading the way in providing consular services to customers more quickly and directly, and is part of the UK government 'digital by default' agenda."
Despite the FCO continuing to publish travel updates and destination advice on its website, there has been increased demand for a more up-to-date way of contacting consular staff.
Those in trouble abroad can still ring, email or visit a consulate in person if they require assistance, but less critical issues can be dealt with through Twitter.
The FCO is a vital resource for anyone heading to a different country to travel, live or visit friends as it is constantly updated with the latest travel advice.
Even in the most tourist-friendly of countries circumstances can change and in these situations altering travel plans can be imperative.
Expatriate Healthcare specialise in providing international health insurance. Make sure you're protected.
© Expatriate Healthcare
Expatriate Group.Delmon House,36-38 Church Road,Burgess Hill,West Sussex,RH15 9AE
Registered Address.35 Ballards Lane,London,N3 1XW
Tel: +44 (0)20 3551 6634Fax: +44 (0)870 428 5141Email: firstname.lastname@example.org
Short Term Healthcare Insurance
Travel Medical Insurance One Way Travel Insurance Non UK Resident Travel Insurance
About Us Useful Links Leave a Review Our Awards The Press Room Satisfaction Survey Downloads Legal Notice Underwriters Hospital List
Emergency Assistance information Short-Term Healthcare Working Abroad Insurance Thailand Health Insurance
Register as an Intermediary Opportunities for Brokers
Expatriate Group & Expatriate Healthcare are trading styles of Strategic Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA). FCA Firm reference Number is 307133. Strategic Insurance Services Limited is authorised to carry on Regulated Activities in accordance with the permissions granted by the FCA under PART IV of the Financial Services and Markets ACT 2000.