How does your TravelCare policy respond in light of the Hong Kong airport occupation and flight cancellations? -
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How does your TravelCare policy respond in light of the Hong Kong airport occupation and flight cancellations?

Hong Kong International Airport, on the island of Chek Lap Kok, is the world’s 8th busiest airport by passenger numbers. Therefore, the recent protests which has resulted in the closure of the airport and wholesale cancellation of flights has impacted a huge number of airlines and their/our customers.

Accordingly, for our customers who are travelling to and from Hong Kong, or using Chek Lap Kok airport as a hub for onward flights, we want to clarify how their TravelCare International Travel Insurance policy would respond for certain benefits.

Travel Delay

Both the Standard and Comprehensive levels of cover include a Travel Delay benefit. This provides costs for accommodations, food and local transportation if the departure of the aircraft is delayed for at least 24 hours from the time specified in the travel itinerary. Normally this benefit is in respect of strike, industrial action, bankruptcy or mechanical breakdown. However, Expatriate Group have agreed to extend this benefit to include delays and cancellations due to the demonstrations.

Missed Departure

Both the Standard and Comprehensive levels include a benefit to cover accommodation and travel expenses necessarily incurred to reach the overseas final destination. This benefit is operational in respect of the current protests and any resulting missed departure as a result of the airport occupation.

Cancellation and Curtailment

Expatriate Group’s TravelCare Comprehensive level of cover includes protection against cancellation and curtailment of trips. This benefit covers non-recoverable travel and accommodation expenses for a trip that can’t be undertaken for a number of reasons, outlined in the policy wording. For the purposes of the Hong Kong protests, this benefit has been extended to include cover purchased before the airport occupation by protesters, which has resulted in the cancellation of a trip.

More Information

For more information about flight time and possible cancellations, please visit Hong Kong Airports official website.

General travel information and advice can also be obtained from the Foreign and Commonwealth Office.

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