How To Claim Through Expatriate Healthcare

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How To Claim

If you require Emergency Assistance, please click here.

  1. To recover costs you have incurred and paid:
  2. To obtain pre-approval for cost yet to be incurred: +44 203 285 7248

Please Note:

Inpatient Claims and Claims likely to exceed $/€/£1,000

Please obtain our prior approval as soon as reasonably possible, but at least 7 days before treatment. This will enable us to pre-approve your claim so that you don’t have any nasty surprises and we can guarantee costs directly to a treating facility.

Please note that all non-emergency claims likely to exceed €1,000 are required to be pre-approved by us. This ensures that we can validate your claim, to provide maximum peace-of-mind, and ensure you don’t have any out-of-pocket expenses.


To conclude a claim you will need:

  • Proof of ID (passport).
  • Proof of your address (utility bill).
  • Any supporting medical reports or hospital discharge notices.
  • Invoices for any costs incurred.
  • Proof of your travel itinerary (plane tickets, travel booking confirmation, hotel booking confirmation).
  • If lost or stolen goods: A copy of the policy report.
  • If lost or stolen goods: A copy of proof of ownership and current value.
  • If goods lost or stolen whilst in the possession of a common carrier (i.e. an airline): A copy of the Property Irregularity Report and the carrier’s admissions of liability, including the amount they paid you.

Please note that we will accept full colour high resolution photographs or scans of these documents in support of your claim. Please retain the original documents as these may be requested.

Claims Administrators

Expatriate Group Claims Dept, Delmon House, 36-38 Church Road, Burgess Hill, West Sussex, RH15 9AE, United Kingdom.
Open UK Office hours 09:00 – 17:00

Tel: +44 (0)203 285 7246

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