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How To Claim

Login to Member Services here to pre-authorise claims, make a claim online or check the progress of an existing claim.

Medical Insurance providers are judged on how they service a claim. After all, this is why the cover has been purchased in the first place. We know this and we are committed to making the process as simple and painless as possible for you.

We will always endeavour to settle claims within 5 working days of their substantiation.

Inpatient Claims and Claims likely to exceed €1,000

Please obtain our prior approval as soon as reasonably possible, but at least 7 days before treatment. This will enable us to pre-approve your claim so that you don’t have any nasty surprises and we can guarantee costs directly to a hospital so that you don’t have any out-of-pocket expenses.

Outpatient Claims

Once you become aware that you need to make a claim against your policy please call us for the appropriate claim form; or you can download one from here: Claim Form (German version).

Please return this with proof of your loss, detailing the dates, nature and cost of the illness and the treatment prescribed and provided, with original receipts, as soon as reasonably possible.

Claims Administrators

Strategic Claims Dept, 36-38 Botolph Lane, London EC3R 8DE, United Kingdom

Tel: +44 (0)203 285 7246
Fax: +44 (0)870 112 8455
Email: claims@expatriategroup.com

Office Hours: 24 hours

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