Can You Use WhatsApp in Dubai?

Dubai is high on the list of destinations for holidaymakers, expats and influencers. Enticed by the warm weather, shopping and scenery – plus the opportunity to experience a sophisticated trip abroad – it’s a place that many are clamouring to visit.

In today’s world of instant connectivity, we want to share these experiences with others. With a mobile at hand, it’s so easy to fire off messages, videos, photos and calls, showcasing what we have experienced.

The question is, can you use WhatsApp in Dubai to do this? The answer is both yes and no. WhatsApp capabilities are limited in Dubai, meaning you can send messages, but you cannot make calls.

No, WhatsApp is not banned in Dubai. Instead, it has restrictions in place over its use. Sending a message is fine, as is sending image and video content via a chat. However, you won’t be able to make voice or video calls.

This is because strict rules are in place over VoIP services. VoIP, or Voice over Internet Protocol services, are where you make a phone call via the internet.

Throughout Dubai, the UAE government has ensured such calls cannot be made to help protect national security. This means that other similar services like FaceTime are also unavailable. However, local providers of these services are allowed.

The strict rules placed on how WhatsApp can be used in Dubai stem from two core reasons: security and money.

The UAE government has long held concerns over communications via VoIP and, in 2022, implemented new cybercrime laws that could see penalties as harsh as life in prison for using the internet to oppose the government. In addition, bans were put in place to stop any material that could harm state interests or dent public confidence in the state being shared.

It’s under this law that VoIP services such as those provided by WhatsApp are regulated. With WhatsApp using end-to-end encryption, nobody can monitor or intercept calls, leaving the government in the dark about what is being communicated – hence the ban on calls.

When it comes to money, the government wants local network operators to thrive. Where they function under government rules and bring money into the country, they are seen as much more favourable by the authorities and are granted permission to operate.

If you are travelling to Dubai (or have recently relocated there) and want to make a video call back home, you do have a few options:

It is not illegal to divert your calls and video messages through another country, as the restrictions only apply if you use a local network.

Yes, you can. However, it should be noted that VPNs are a great drain on both your battery and mobile data. A VPN allows WhatsApp to work in Dubai as it routes your traffic to another country, making you appear as though you’re in a country where WhatsApp is allowed.

If you have already got a VPN in place, you could get a local SIM card and still use WhatsApp in Dubai. If you haven’t yet set up a VPN subscription, a travel eSIM might be the best option as it will be relatively cheap. You won’t be able to buy one in Dubai due to the restrictions that are in place, though. Instead, plan ahead and buy before you fly.

Most will work, although you should look for one that offers decent speeds, a high level of security and servers close to the UAE. Providers like Nord VPN and Express VPN, for example, could be great options.

If you don’t want to use a VPN, are unsure about eSIM and don’t want to think about international roaming or signing up to local networks, you could make use of some other popular apps.

Zoom can be used in Dubai, and allows you to make video calls as well as phone calls over the internet.

Google Meet can be used in Dubai for video chat and calls. Initially banned, restrictions were lifted after the COVID-19 pandemic.

Microsoft Teams is available in Dubai for video calls and chat, but it has been reported that some internet providers restrict its use. Due to Microsoft storing its data within the UAE, it does comply with local law so you shouldn’t have a problem.

An eSIM or VPN might not be your only concern if you relocate to Dubai. One way travel insurance is essential, too. With Expatriate Healthcare, we offer comprehensive cover so your trip can start with as little stress as possible. Add in our expat medical insurance, and you’ll also be sufficiently covered against a host of costly medical expenses. Call us today to find out more.