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100,000 Evacuated in Bali as Mount Agung Spews Ash Cloud

The Indonesian National Disaster Management Authority declared a 12-kilometer exclusion zone around Mount Agung volcano on 24th September, with the lowering of that ‘highest’ status on 29th October, after a significant reduction in activity was noted.

However, on 21st November there was a further small eruption, followed by an additional three small eruptions on 25th November, which resulted in a plume of volcanic smoke rising to 4,000m. At this time an exclusion zone of 7.5km was put in place and some flights were diverted or cancelled.

Indonesian officials have voiced that a large eruption could be imminent, and 100,000 people have been evacuated from the area in preparation. Airports have been closed, leaving tens of thousands of travelers stranded and unsure of what action to take next.


All customers on our Standard and Comprehensive levels of insurance benefit from an “Emergency evacuation for non-medical reasons, including … Natural Disasters, or other causes” up to €1,500 to cover the cost of obtaining or paying for evacuation during natural disasters that could not have been foreseen prior to departure. A ‘natural disaster’ would include a volcanic eruption.

The Comprehensive policy also provides cancellation and curtailment cover, so long as the customer wasn’t aware of the natural disaster prior to the purchase of the policy.

If you have been affected by this event and you think that you may have a claim, you can access our online claim form by clicking here.

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